REFUND, CANCELLATION & PURCHASE POLICY

Effective August 17, 2026

By purchasing a service, treatment package, membership, retail product, or gift card from The Skin Bar and Med Spa LLC, you acknowledge and agree to the following terms.

SERVICES AND TREATMENTS

Payments for services that have already been performed are non-refundable. Individual results vary, and no specific result or outcome can be guaranteed.

If you have a concern about a treatment, please contact us promptly so we can evaluate the situation and determine an appropriate resolution. Any correction, adjustment, or account credit offered is at the discretion of The Skin Bar and Med Spa LLC, except where otherwise required by law.

TREATMENT PACKAGES

All treatment packages are non-refundable and have no cash value. Unused treatments cannot be redeemed for cash, credit, or store credit unless required by law.

Packages are issued to the original purchaser and may not be transferred, shared, or sold without prior written approval from The Skin Bar and Med Spa LLC.

Unless otherwise stated in writing at the time of purchase, treatment packages expire 12 months from the purchase date. Purchasing a package does not guarantee any specific treatment result.

APPOINTMENTS, DEPOSITS AND CANCELLATIONS

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

Late cancellations, missed appointments, or no-shows may result in:

• Loss of the appointment deposit
• A cancellation or no-show fee
• One treatment being deducted from a prepaid package

Appointment deposits are applied toward the scheduled service. Deposits are non-refundable but may be transferred to a rescheduled appointment when proper notice is provided, subject to our scheduling policy.

MEMBERSHIPS

Membership payments already processed are non-refundable. Membership cancellation, renewal, unused benefits, and account-credit terms are governed by the membership agreement accepted at enrollment.

Canceling a membership does not automatically refund earlier payments or services already received. Any required cancellation notice must be submitted before the next scheduled billing date.

RETAIL PRODUCTS

For health, hygiene, and safety reasons, opened or used skincare products, cosmetics, supplements, injectable products, and personal-care items cannot be returned.

An unopened and unused retail product may be considered for return or exchange within seven days of purchase when accompanied by the original receipt. Clearance items, special orders, and discounted merchandise are final sale.

If a product is damaged or defective when purchased, please contact us within seven days so we can review the item and determine whether a replacement or exchange is appropriate.

GIFT CARDS AND CERTIFICATES

Gift-card and gift-certificate purchases are non-refundable and cannot be redeemed for cash except where required by law.

Expiration dates and other terms will comply with applicable federal and Arkansas law. Promotional or donated certificates may have separate restrictions or expiration terms when legally permitted and clearly disclosed.

Gift cards are treated like cash. The Skin Bar and Med Spa LLC is not responsible for lost, stolen, damaged, or unauthorized use of a gift card, except where otherwise required by law.

HSA AND FSA PAYMENTS

Acceptance of an HSA or FSA card does not guarantee that a purchase is eligible for reimbursement under a particular health plan. The customer is responsible for confirming eligibility and maintaining any documentation required by the plan administrator or tax authorities.

Any refund approved for a purchase made with an HSA or FSA card will be returned to the original payment method whenever possible.

PAYMENT DISPUTES

Please contact The Skin Bar and Med Spa LLC directly before initiating a payment dispute so we have an opportunity to review and resolve the concern.

Filing a payment dispute does not cancel an appointment, package agreement, membership agreement, or outstanding balance. Fraudulent or knowingly inaccurate disputes may be challenged using signed agreements, appointment records, receipts, communications, and other available documentation.

LEGAL EXCEPTIONS

Nothing in this policy limits any right or remedy that cannot legally be waived. Refunds, replacements, or cancellations will be provided when required by applicable law.

POLICY CHANGES

The Skin Bar and Med Spa LLC may update this policy for future purchases. The terms disclosed and accepted at the time of a purchase will govern that transaction unless a later change benefits the customer or is required by law.

CONTACT

Questions or concerns regarding a purchase should be directed to The Skin Bar and Med Spa LLC using the contact information listed on our website.